Billing Policies

Prepayment is not required to set up your account. Simply call us or fill out the Online Account Signup form, and we'll promptly create your account. All access accounts have a one week free trial, at the end of which we'll generate and send your first invoice.

Invoicing

Except for the initial invoice, Linxure produces invoices in advance on the 10th of each month. Those invoices are due on the 1st of the following month. An email notice is sent to notify you of your new bill containing a link with which you can view or print your statement online. Reminders are sent on the 12th and 14th if you do not view the statement online. If, by the 15th, you have not viewed your bill online, a paper bill is printed and mailed via USPS. Email notices and bills are never sent to those who sign up for automatic payments via credit card; your card statement will be your receipt.

Payment

You can sign up for automatic monthly payments, at the monthly rate for your account type, in our Online Statement System, or by phoning in your credit card information. Otherwise, payment can be made via check or money order via postal mail.

Late Payment

Any account with an open balance that has aged more than 7 days may at Linxure's discretion be temporarily and partially suspended pending payment. (Currently Linxure only does this for unpaid invoices aged 45 days or more). During the temporary suspension, partial services will be rendered, such as the receipt and storage of email, but in general Internet connectivity itself will be disabled. You agree by using our services that Linxure is entitled to the full billing rate for the account type during the partial suspension period.

Delinquent Accounts

Accounts which have open invoices aged 180 days or more will be completely terminated and a final statement will be mailed to the last known mailing address. Cessation of use does not constitute termination of your service, and you are responsible for all charges on your account up to the date of termination. In order to terminate your account, you must contact Linxure and notify us of your desire to cancel service. Otherwise, partial services are being rendered according to your last known instructions to Linxure, and you agree to pay for those according to our established rates.

Changes to Billing Period

In order to change between monthly, quarterly, and semiannually billing, you cannot simply mail in a payment for the corresponding amount. You must email your request to Accounting from the contact email page prior to the 15th of the month in which you will be billed. Requests to change billing plans after the 15th are performed on the next billing cycle. Linxure will not change already generated invoices to different billing plans.

Service Minimum

There is a one month minimum charge for Internet access accounts. This means that if you cancel during the month, you must pay for that entire month.

Payments are Agreements

All payments received by Linxure are considered an Agreement to purchase the services for which the payment is intended. Therefore, no refunds can be issued for any payment received. Your payment is your commit to use the Service for which you have paid.